Last updated: March 28th, 2025
Terms & Conditions
Last Updated: March 28th, 2025
Welcome to Incepta Jewels, where we specialize in lab-grown diamond jewelry. By accessing our website, www.inceptajewels.com, or purchasing from us, you agree to the terms and conditions outlined below. We encourage you to review these terms regularly, as they may be updated without prior notice.
1. Use of the Website
By using our website, you confirm that you are legally authorized to do so and agree to abide by all the terms and conditions. The information, products, and services available on Incepta Jewels are intended for lawful purposes and personal use.
2. Jewelry & Product Definition
Lab-Grown Diamond Jewelry
Pre-designed and customizable jewelry set in gold with premium lab-grown diamonds.
Customized Jewelry
Users can personalize their designs, selecting mounts and settings that suit their style.
All jewelry is sold on an "as is" basis, ensuring transparency in quality and craftsmanship.
3. Account Registration & Security
Account Creation
To access certain features, you may be required to create an account with Incepta Jewels by providing an email and secure password. You are responsible for maintaining the confidentiality of your account and must notify us immediately in case of unauthorized access.
Account Suspension
We reserve the right to disable any user account at our discretion if there is any violation of these terms.
4. Product Information & Representation
Accuracy Disclaimer
We take great care in providing accurate product descriptions, images, and specifications. However, please note: Some product images may appear larger or smaller due to screen defaults and photography techniques.
Visual Representation
Jewelry is displayed for visual representation, and variations in weight, size, or appearance may occur.
5. Pricing & Market Fluctuations
Pricing Basis
Our prices are determined based on current market rates for precious metals and lab-grown diamonds. Since these values fluctuate, prices are subject to change without prior notice.
Final Pricing
The final price is determined based on the gold and diamond rate on the date of purchase or advance payment. Any variance between estimated and final pricing due to weight differences will be adjusted at the time of final sale.
Additional Charges
Taxes and delivery charges are added at checkout and clearly mentioned in the invoice.
6. Orders & Payment
Order Confirmation
Orders are considered confirmed only after full payment is received.
Payment Gateways
We use third-party secure payment gateways for transactions. By making a purchase, you agree to the payment gateway provider’s terms & conditions.
Fraud Prevention
If fraudulent activity is detected, Incepta Jewels reserves the right to cancel the order and take legal action.
7. Availability & Fulfillment
Order Fulfillment
We strive to fulfill all confirmed orders. However, in case of product unavailability, customers will be informed, and refunds will be processed within 30 days.
Partial Shipments
If an order includes temporarily unavailable items, partial shipments may be made, with outstanding items shipped later.
8. Shipping & Delivery
Shipping Policy
Orders are shipped only after full payment is received. We use reputed logistics partners for delivery, but delays due to unforeseen circumstances (e.g., third-party issues, natural calamities) are beyond our control.
Delivery Attempts
If a recipient is unavailable at the time of delivery, our logistics partner will attempt delivery three times before returning the package to us.
Verification & Inspection
Customers must provide valid government-issued ID proof at the time of delivery for security verification. Upon receiving the package, customers should inspect the jewelry before signing the delivery receipt. Any tampering or damage should be reported immediately.
9. Cancellations & Returns
Order Cancellation
Orders canceled within 24 hours of placement will receive a full refund, minus a 1% payment gateway fee. Cancellations after 24 hours will incur a processing charge of Rs.1,000 along with the 1% payment gateway fee. Customized jewelry orders are non-refundable, as they are crafted as per customer specifications.
Returns & Refunds
15-Day Money-Back Guarantee – Excludes customized jewelry. Refunds are issued to the original payment method. Prepaid Orders – Refunds will be credited directly to the original payment source. Cash on Delivery (COD) Orders – Refunds will be processed to the customer’s registered bank account. Gift Cards – If an order paid via a gift card is canceled, the refund will be credited back to the gift card.
10. Warranty & Liability Disclaimer
Incepta Jewels does not provide explicit warranties regarding website functionality, uninterrupted service, or error-free content. We shall not be liable for: Errors or inaccuracies in website information, technical disruptions beyond our control, unauthorized access or misuse of user data, or any losses incurred due to third-party payment processing errors.
11. Governing Law & Jurisdiction
All transactions and agreements shall be governed by the laws of Ahmedabad, Gujarat, India. Any legal disputes will be handled exclusively within the jurisdiction of Ahmedabad courts.
12. Customer Support & Queries
For any questions related to our terms and conditions, please contact us:
Incepta Jewels
Phone: +91 87188 71800
Email: contact@inceptajewels.com
Thank you for choosing Incepta Jewels.